Universal Sompo General Insurance Raises Customers Experience by Digital Innovation | Mint

Mumbai (Maharashtra) [India]April 4: Universal Sompo, a reliable service provider in the insurance sector, confirms its commitment to the transformation of the landscape of the insurance claims by a series of digital initiatives that improve the efficiency of the service, ensuring operations streamline and faster claims. AI-powered automation, real-time tracking functions and self-serving options are some of the initiatives that reduce turnaround times, improve transparency and keep policy of seamless digital interactions. Universal Sompo has introduced a dedicated rope for senior citizens within its technical platform for customer relationships. This initiative ensures effective detection and prioritization of cases of senior citizen, leading to improved delivery and quick solution of services. In addition, the launch of ‘Easy Access’, a real-time business status tracker on the company’s website, will seamlessly monitor customers and strengthen their service requests and strengthen transparency and accessibility. Universal Sompo, which expands its digital services ecosystem, has integrated WhatsApp as an important customer service channel. Policies can now search motor claims, access to policy copies, download health cards, claim forms, the nearest hospital and garage list – all through WhatsApp. This self -ministry approach reduces the call center volumes and increases the response time. In addition, a new feedback mechanism in the customer relations in the technical platform for customer collection and analysis of the feedback ensures, which enables continuous improvements in service quality. Chief Customer Officer Varsha Gujarathi said about the digital initiatives of the business, Universal Sompo in claim processing brought a revolution through the use of AI-powered instruments for seamless online claims via intuitive mobile app and website. The automatic integration for damage -assessment, approval processes and the resolution of the claim significantly reduced the turnaround times, while the accuracy and transparency were improved. Policyholders can now benefit from such initiatives, including overnight vehicles and car insurance assistance, which are designed to reduce disruptions and increase comfort. Claims for health insurance have also been optimized by the adoption of integrated claim management system, which automate data validation and reduces manual processing. A real -time turnaround time (TAT) show has been set to improve operational efficiency and to proactively prevent delays, ensuring the compliance with regulation. In addition, the introduction of WhatsApp-claim intimation and an online pre-automation process for cashless claims further streams the policy holder journey, and offers a seamless, paperless experience. Universal Sompo General Insurance remains committed to embracing technological advances that increase the experience of clients and deepen confidence. The integration of advanced AI-powered tools, seamless online accessibility and real-time tracking solutions underlines the company’s commitment to innovation and industry excellence. About Universal Sompo General Insurance Universal Sompo is a joint venture of Indian Bank, Indian Overseas Bank, Karnataka Bank, Dabur Investments, and a global insurer, Sompo. The company is headquartered in Mumbai and has 163 authorities with representation by its digitally -possibly employees in more than 300 places. It has a strong distribution network of agents, sales people, bank branches, car dealers, brokers, common service centers and digital platforms/ e-commerce players. The company is 234 Irdai-approved products, and 1494 addition covers, ranging from car, accident and health, home insurance, shop packages, crop and other non-life packages for SMEs, Brand, Marine, Engineering, Employee Benefits, Project Insurance, Business Accountability. Micro insurance covers the rural segment. Note for readers: This article is part of Mint’s Paid Consumer Connect initiative. Mint accepts no editorial involvement or responsibility for errors, omissions or accuracy of content. Do you want to story as displayed above? Click here!