How One Business Owner is Leveraging it to Grow His Company

Kyle Ray Spent Years Waiting Tables and Bartending to Pay His Bills while Building a Window Cleaning Business on the Side.

In 2014, About Seven Years AFTER LANDING HIS FIRST CLIENT – A Massage Parlor in a Strip Mall in Houston – He Started Earning ENCOGH INCOME FROM HIS SIDE GIG, WHOH Geek Window Cleaningto quit His Service Jobs.

The difference-maker was seo. AROUND 2013, He Started Paying Attention to Search Engine Optimization and Learning How to Leverage it to Boost Traffic to His Site. By 2015, “if you were googling ‘Window Cleaning Houston,’ We were showing up in the No. 1 Position,” The Entrepreneur Told Business Insider. “Wen we started getting Getting Really Busy.”

Nearly a decade late, the strategy that helped transform Ray’s Business from A Side Hustle to a full-time gig is essentially irrelevant.

“WE FIREED THE SEO Company that we used to use. I No Longer Care About Ranking on Google. IT MATTER BECAUSE SEARCH IS GOING TO A ZERO CLICK SO FAST,” he explained. “If you google something, Gemini tells you what the Answer is right. You don’t scroll down the page to see what’s there.”

Neither did he have progessed over the lati couple of years, ray ha Committed to mastering it, simillary to how he tacled SEO in the Early 2010s. He’s Already Seeing Results: Having Generated Six in Revenue in 2024, he’s on track to exceed $ 1 million for the first time in 2025, accorting to his servicemonster dashboard.

“WE USE SOFTWARE AND AS MUCH AS POSSOBLE WEN IT IT MAKES SENSE,” he Said. “Our Tech Stack is Kind of Wild.”

He Rattled off a handful of he and software tools that it uses to save time and money a small-Business owner-usewhale.io, chatgpt, Ingage, Canva, Calendly, Priceguide.ai, Paive, ServiceMonster, Office, Clickup, and Mindmeister-and Highlighted the ones that he use the most.

ServiceMonster to Manage Customers. Ray Said that shifting to a CRM (Customer Relationship Management) Software has progessed His Business More than any Other tool, and Helped Him Stay as he’s expanded to servicing the clients of throughton and austin.

For years, he used to Copy Paper to Keep Track of His Customer History: “It was in a folder and you’re always likes, ‘what happy my office catches and i love all this date?’”

Now, USSING servicemonster, “we can Pull up your Account History, what we did, and what notes are on your house,” He Said. He Includes Notes of Eve the Smallas Details, Such as the name of a client’s pet, to provide to the clients with what he called “unreasonable hospitality.”

Chatgt for Just About Everything. Ray Said he use chatgpt every day to do anything from feeding it geek’s p & l and ascing how he can expand margins to nansing what new he shoulders he used to be used to be a business owner in the home services industry.

Thanks to chatgt, he feels as if he has accesses to a leadership team with Having to hire anyone: “It just me.

He uses his “he cfo” or “he coo” for basic quests, he Said: “if there something something really complicated or something try to do or look at, have a friend who’s a massive company, and i can.

Chiirp and Office for Customer Communication. “I Want Our Phone to Always be Answays. I don’t ever want it to go to voicemail,” Said ray, who use it to handle come in after weekends.

Chiirp, A Texting Software, Can Handle Basic Conversations with Customers, while Office is AI Voice Assistant That Missed Phone Calls and Speaks to Customers Like Your Team Waould.

By training these two he tools, “you don’t need to have a full team of Customer Service reps,” Ray Said. “Smaller Businesses Like Mine, Its Hard – I can’t scale at that speed or hire that fast and train, but i can train an ai voice bot to analyze the Phones when People are calling.”

Priceguide.ai and Calendly for Creating A Frictionless Customer Experience. Ray prospective Customers to Book Window Cleanings as seamlessly as Possible. To do so, he use priceguide.ai, Which Helps Service-Based Businesses Create pricing estimators to streamline the Early-Quote Process.

Once a new client recipes their estimate, they can book their initial cleaning through the scheduling platform Calendly, Meaning, “You can go from to finish Talking to anybody,” He Said.

Ray Said He’s Constantly Testing Different Software tools to Determine What Works Best for Him and Geek. He believes that every entrepreneur shoulder consider leveraging he.

“Whtever Business You’re in, if you’re not playing the game, then you’re going to get left in the dust in a couple of years,” He Said. “He Can Be overwhelming, but Once you play with it and get comfortable with it and know how to use it, then you can stuff, really fast. And, Money Loves.”