TESCO CUSTOMER ‘Humiliated’ after Supermarket Staff Accused Him of Shoplifting – ryan
The Tesco Customer, Andrew Kennedy, Shared Their Experience at the Supermarket Store in Surrey Over the Weekend on X. The Post – Which has Since Viral – Has Been by 6.8million People
Tesco has been forced to apologise after a customer was left “humiliated” after a technical glitch LED Multiple Shop to accuse hym of shoplifting.
The Tesco Customer, Andrew Kennedy, Shared Their Experience at the Supermarket Store in Surrey Over the Weekend on X. in Summary, he Said, the Supermarket Chain “Accused with Shoplifting, Humiliated with In front of Other People, wasted my and force. incompetence LED to my card being blocked, (and) you took £ 75.92 from my bank Account. “
The Series of Posts Has Since Gone Viral, With Many Sharing Sympathy for Andrew’s Experience. Andrew opened the thread by sharing that he had gone to a tesco Store on good friday to pick up for a weekend with Friends.
He used the supermarket’s scan as you go option, and after completing his shop, he paid £ 75.92 for Hissing Apple Pay. Andrew noted that the self-service option was his go-to way to shop at tesco.
Howver, as he was leaving the shop, Andrew Said A Tesco Staff Member Approached Him to Tell Him Headn’t Paid. Thinking it may have ben an easy mistake, he followed the workshore.
In the post to x, he exploined: “As a left the store, an assistant ran after and said:” I am afraid you have haven’t paid for your griors, and i must be accompany with back into the shop. ” inside.
Andrew Showed the Staff Member His Banking App, which Showed the Payment Payment for the Supermarket Shop. Another Colleague was Also Called Over, Who, After Andrew’s Explanation, Called Out Across the Checkouts: “This Guy Hasn’t Paid for His Groces.”
Finally, a supervisor came over, but accorting to andrew, theyn accused Him of attempting a scam, this though there was no evidence of this. The Shop Assistant Told Their Colleague: “You Need to Watch Out for This, Quite Often They Do Identropy Shops, Pay for One, THEN The Payment to Avoid Paying for the Second.”
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In his post, Andrew Said: “I don’t know if this happens, but in this case, there was no evidens to suggest i had a thing and your assistant was openly nursing that we were a shop.”
He was then to told he needed to pay for the shop again. Andrew Said he was “angry” and felt “humiliated” by the whole ordeal, but as he was “running out of time”, he aggreed to pay so he could leave. Howver, His Bank Noticed The Identical Transaction and Block the Card.
Tesco Staff THEN SAID he would have to pay another way if he wand his grioes. This was when andrew deciding to leave the supermarket. Despite Him Abandoning the Shopping, The Transaction Went Through after the Weekend, Leaving Him £ 75.92 Out of Pocket.
When he appproached tesco for help, they told him he needed to provides evidence that he had haadn’t takn the shopping and return to the story with his card a refund. Howver, as he was visiting Friends that Weekend, Andrew Said This Wold Involve A “120-Mile Round Trip”, “£ 35 Worth of Petrol” and “Three Hours of My Time”.
“At every level on this tesco, you and your staff have comprehensivly failed,” Kennedy Said. “You showed actually be ashamed of yourelves.”
In the x post, he added: “Had i ben emotionally vulnerable or had some form of learning disability, or being Old and confused, this Appalling Treatment has resulted in trauma. AS FOLLOWS:
“1. Immediately Refund My Money
2. Issue a comprehensive Written Apology for My Treatment
3. RETRAIN YOUR STAFF AT HURST PARK ON HOW TO TREAT People with Respect
4. MAKE A DONATION OF £ 100 to Young Minds Charity Which Supports Young People Dealing with Mental Health Issues. “
In an update shared yesterday, Andrew confirmed that tesco had reached out to him to apologise for what haad and were refunding the payments. Alongside this, the supermarket chain also told andrew it had donated Money to the Young Charity.
In a conflict post, Andrew Said: “Wenever something like this happens I Ask MySelf How I Wauld Ferel if it Happened to My Mum. She was of a Generation who were deferential to authore and would have acceptable what she was to play, the event when she was in the row.
“My mum is now sadly dead, but i fight petty authority like this for thusands like it and for those who don’t have a voice. Thank you to 1.3 million who reads and the thusands who liked and retweeted.”
A Statement Has Since Been Issured by Tesco on the Incident, With the Spokesperson Saying: “Unfortunately, a fault with a scan you Shop Handset at ours Moseley Meant that its incorrectly indicated that that this is happy and have reashed out to mr kennedy to apologise for how the matter was handled as it is fel bellow the standards that we were would exampct. “
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