UPPCL: New electricity system will be implemented in UP from November 1, the outline is made like this - upcl new electricity system will be implemented from November 1

Jagran Correspondent, Lucknow. The new electricity system in the capital will be implemented from 1 November. After an outline of how the electricity department will work, an outline of how this system will help consumers has also been released. Where will the consumer complain about electricity and how will it be resolved? Who will do the monitoring? If the consumer is not online friendly, he can also register his complaint by visiting 21 help desks opened at major locations in the city. This system will continue continuously. The objective of the management of the electricity department is that the complaints of the consumers must be resolved with priority, but other expenses incurred every month in the form of salaries must also be controlled. In the new system, hundreds of workers and engineers will be cut from the capital. Crores of rupees will be saved from salary every month. Something like that has been outlined. 1912/Control Room/Officers/Employees The information coming from the consumer will be sent by the updated software to the relevant engineers and staff. Then the fault will have to be corrected and the electricity switched on. The officers and staff sitting in the control room will ensure whether the problem is resolved on time or not. His record will be on the system. , For amendment of faulty electricity bills of the consumer, application will be made through consumer app/1912 and consumer assistance center through any medium. The work on complaints will be assigned to the staff posted in the Executive Engineer (Invoicing) office on a random basis. The process will be faceless. Relevant documents will be taken through WhatsApp, consumer application and help center. , Application for new connections will be done based on load on Jhatpat Portal and Nivesh Mitra Portal. The report will be uploaded on the portal as per the departmental rules. Further action will be taken once payment has been received. The work to install meters will be done by the executing organization/departmental team. , Executive Engineer (33 KV) and Executive Engineer (11 KV) will be able to use the staff as per requirement. Contract staff will also be used for revenue collection. , The junior engineers and contractual staff assigned to Executive Engineer (Billing), Executive Engineer (Collection), Executive Engineer (Meters) and Executive Engineer (Red) will be used as per availability. , The location of help desk/offices will also be changed at the behest of the Managing Director. As per need. , Vehicles will be available 24 hours at power substations. , Instructions were given to make arrangements for the help desk before November 1, 2025. , No regular post will be abolished or created as a result of urban reorganization. Will be adjusted under Discom only. , To implement the present system, it will be the responsibility of the Chief Engineer (Distribution) to give wide publicity to the names, addresses and telephone numbers of the offices of officers/employees of the new system in the interest of the public/consumers by getting them written on walls/bullets/nameplates.