Make sure the public service responds, Wamenpan-RB visit from Setta Airport

Jakarta – The airport sector is a window of the country’s face in the eyes of the world. Therefore, the services offered must respond quickly, inclusive and respond. The Ministry of Administrative Reform and Bureaucratic Reform (PAN-RB) plays a role in strengthening management, promoting public services, management of human resources (HR) of the state civil device, in support of the government’s digital transformation. This was revealed by Deputy Menipan-RB Purwadi Arianto during a visit to Soekarno-Hatta International Airport Services, Friday (12/09/2025). Browse to continue with the content “This visit activity is an important momentum to strengthen our commitment to strengthening public services that are increasingly qualified, integrity and has a real impact on the community and international tourists,” Purwadi Arianto said in a written statement on Saturday. He said the searcharno-Hatta airport was the main gate of Indonesia that was not only a transport place but a window of the bureaucratic face. Therefore, visits are an attempt to make the strategic airport of the national bureaucratic reform agenda. On various occasions, the president has requested that public services become increasingly based on technology and coordination between cases. Thus, bureaucratic reform does not only provide neat management, but also the benefits that the community truly experiences. Public services of airports have a clear legal basis, namely Act No. 1/2009 regarding aviation, government regulation no. 32/2021 regarding the implementation of aviation field, and Act No. 25/2009 regarding public services. The By -law ensures safety, security and service quality, as well as regulating management, staff certification and airport classification. Purwadi said four main strategies are needed to realize world -class public services, namely effective management with data -based, transparent and participatory supervision. Then competent human resources that are still a greater capacity, accompanied by evaluation and performance of performance. Furthermore, the support of adequate facilities and sustainable innovations that utilizes technology, process efficiency and collaboration between institutions. According to him, the All Indonesia platform is an important breakthrough. The platform integrates immigration, customs, quarantine and health services into a digital ecosystem, so that the arrival process becomes faster, integrated, inclusive, participating and sustainable. All Indonesia can be a good practice to implement the national airport services and become a reference for other airports. “This platform can support the realization of the vision of public services of world -class and strengthen the position of Indonesia on the world scene. With the support of all parties, the sustainability of the implementation of all Indonesia must be maintained so that the benefits are truly felt by the community,” he concluded. (Anl/Ega)