How docusign modernizes the age-old business contract

Copyright © HT Digital Streams Limit all rights reserved. Emily Russell, Barrons 5 min read 8 Jun 2025, 08:00 AM IST Docusign CEO Allan Thygesen Summary The Digital Agreement Company has implemented artificial intelligence agents this year. When Allan Thygesen became CEO of Docusign in 2022, the company’s share was on a sharp exit after a nearly two-year rally. Shares of the digital agreements company rose during the Covid-19 pandemic, and a highlight of $ 310. “Many companies had licenses,” Thygesen told Barron’s editor at Andy Serwer in an interview for Barron’s video sex. While the pandemic has cooled down, some companies’ needs for virtual contract signing have disappeared, he explained, adding: “Of course, it is very disruptive in the business.” Thygesen, who joined Google to Docusign after more than ten years, worked to turn things around. In the summer of 2023, a solution was devised: the implementation of artificial intelligence assistance in the workflow of digital agreements. Docusign began to integrate its intelligent agreement management in early 2024 and rolled out an AI contract agent in April. Thygesen said docusign now has about $ 3 billion in revenue from the 1.7 million businesses, nonprofits and government organizations that pay monthly for its services. According to Thygesen, ninety-five percent of Fortune 500 businesses use. “Docusign is probably the most famous company in signatures,” Thygesen said. “Most people consider docusign as the golden standard for signing documents.” In a conversation with Serwer, Thygesen set out the company’s AI agent and how it changed the business. Below are some highlights from their interview, which have been edited and condensed for clarity. Barron’s: Some people may think of your business as a one -product business, but I’m sure you don’t think about it. Allan Thygesen: We don’t. But it is not unfair to say that we are so identified with our product category. As a result, we have built up a tremendous amount of confidence that we have expanded to other moments on the journey over the years. An agreement goes through a journey. You set it up, negotiate it, execute it, and then you manage it as soon as it is executed. And over time we added pieces of all the work currents. If you want to sell mass-adjusted agreements, we can do it. If you want to verify the identity of people to whom you send documents, we can do it. But we never really put the whole thing together and we never put it on modern plumbing. That’s what I was working on. We announced our new platform called Intelligent Agreement Management last year. And now we release the full suite with the modern AI built -in AI. How do you go through the journey of the docusign agreements? We help you create templates of different forms of similarities. You can then adjust it, maybe get data from your other systems. This creates a customized agreement that then goes to the other party. You can go back and forth, and if you see their amendments, you can have the AI ​​review whether you approve or disagree their comments. Then you sign electronically, of course, with docusign. And then the agreement goes to our intelligent repository, where we can now give you AI-supported intelligence about everything in those similarities. When is my recruitment for renewal? What do I want to renegotiate next time? What are things I want to watch on? All the things we can get out of the similarities and submit them to you. How’s the AI ​​roll up? It is the fastest growing product in the history of our business. I announced during a customer event that we have more than 10,000 customers with the product, which is just a special driveway for a new software product. And we keep building new features. This spring we announce a whole series of new features, including a contract agent and use AI to automate the workflow of the end-to-end agreement. Let us imagine that your task is to review contracts with all your sellers. We can automate every step in the process: check the seller, or have changed something with it. Check the contract, whether it meets your templates. Automate the communication with the seller. Every steps, which would normally have been a separate workflow and step for a contractor or procurement person, can now be fully automatic. How are people integrated into the process? It will be a risk-adjusted thing. Maybe if you negotiate with the disclosure over a deal, you will [AI] System just executes it because there is a standard set of rules. But if it is a complicated agreement with high value, there would be both an overview on the front and perhaps several judgments during the negotiation process. So it is really adapted; The system is flexible enough to have you used as much or as little automation as you want. There is a lot of talk about Washington’s policy that affects different businesses in different ways. What does this mean for docusign? We have a very diversified customer base in all industries, so we are not so exposed to individual industries that can suffer more in the case of short -term fluctuations in the trade. And to the extent that the shifts between countries, which also do not have a major impact on us. Obviously, if the world trade is really compressed, it would not be good for the large companies that work with us or perform a lot. We have not seen any evidence of it yet, but it can happen. The uncertainty can affect the investment climate, and we are an investment for companies. So we just have to see. But we are hopeful – I think all Americans should be, that the US economy can continue to perform strongly. Final question. Why should anyone buy or hold a documents now? We have the advantage of being trusted, well positioned, is established with the distribution, and we have a vision that I think addresses a very great pain point. We worked with Deloitte, and they estimated that more than two trillion dollars are lost worldwide every year to ineffective agreement practices and systems. It’s a meat problem to attack, and I think we’re in the best position to do it. And I think we deliver. There is some good evidence that customers adopt. So I think that’s a good story. Catch all the corporate news and updates on live currency. Download the Mint News app to get daily market updates and live business news. More Topics #News Read Next Story