Contact Center Pegadaian Borong Award at the ICCA 2025 event

Jakarta – PT Pegadaian won a number of awards at the 19th Indonesian Contact Center Association (ICCA) event for superior and innovative contact center services. This achievement shows the company’s commitment to improving the quality of service and digital transformation for clients in Indonesia. Director of Network and Operations of PT Pegadaian Eka Pebriansyah expressed his appreciation to all Pegadian people for their hard work. The decline, this award is proof of the company’s commitment to improving the quality of services and innovation in the field of contact centers. “The award achieved in the ICCA 2025 event is the result of the hard work of all the people of Pegadaian, especially the contact center team that provided the best services for clients. This achievement is not the end of our journey, but rather a passion for continuing to innovate and improve service quality, so that the Pegadian is always the most important choice of Indonesian Declaration, Sunday (28/9/2025). Browse to continue with the nag content of the ICCA 2025 evening was held Thursday (9/25) in Balai Sarbini, Jakarta. This event brings together the best businesses from different sectors, ranging from finance, government, e-commerce, logistics, to public services. This year, the ICCA event was attended by 58 companies with a total of 41 individual categories and 12 corporate categories. Padaan won an award consisting of 13 Individual categories and 3 corporate categories, including: – 2 Platinum: Individual Categories ‘The Best Agent Digital Social Media’ and ‘The Best Agent Digital Public Email’ – 3 Gold: Corporate Category ‘The Best Cost Management’, ‘The Best Digital Innovation’, ‘The Best Digital Innovation’. Employee Engagement ‘Digital’, ‘The Best Agent Inbound Public’, ‘The Best of the Best Agent Voice’, and ‘The Best Customer Service Video’ The Success of the Pegadaian by ICCA 2025 while strengthening its position as a modern, customizable and oriented financial service business. With digital transformation and excellent service, pawn shops are committed to offering fast, easy and safe financial solutions to all levels of society. (AKD/AKD)