In the field of consumer protection, the District Consumer Forum issued an order to give the consumer compensation for not getting the bus while making an important verdict. The forum, who considered the Red Bus Company guilty, ordered the consumer to pay five thousand rupees as a legal cost along with the payment of five rupees. Forum president Praveen Kumar Jain said in his decision that the bus business lacks service and inappropriate behavior by not delivering bus on the set route. As a result, the consumer faced discomfort and the forum ordered the company to pay compensation within 45 days. The consumer said in his complaint that he was waiting for the scheduled time and route on the bus, but that the bus was not available. As a result, he had to travel in other ways and cause extra expenses and spiritual discomfort. The court accepted this argument and accepted the lack of service of the bus business and a violation of responsibility. In addition, the forum rejected the complaint against Rajasthan Transport Corporation and Phonpe. According to the forum, no direct relationship was found with the inconvenience of the consumer of these institutions, so no action was taken against them. Experts believe that this decision will strengthen the rights of consumers and the process of grief. He said it is his legal responsibility to provide timely and safe services to service providers. If this does not happen, the consumer is likely to get legal relief. Local people and consumer organizations welcomed the decision. He says such orders will warn service providers and create confidence in the consumer who registers their complaints. In general, this decision of the District Consumer Forum gives the message that consumer rights cannot be ignored. The forum has made it clear that it is necessary to punish and compensate companies in cases of lack of service and inappropriate behavior. The forum also said that both legal process and relief are available after a complaint has been lodged with the consumer. It makes it clear that the role of consumer protection law and forum is important to protect the rights of ordinary citizens. Share this story -tags
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