How BCG is USING AI to Reshape Performance Reviews

There is no room at boston consulting group for he skeptics.

About a Year Ago, the firm Began Building He Expectations into the Benchmarks that Shape How Consultants are Assessed, Alicia Pittman, The Global People Chair at BCG, Told Business Insider.

“There’s No Box on Our forms That Says, ‘Are You Using he?’ It is an Expectation, “She Said, but the technology is now central to the core computcies, like problem solving and insight, that drive evaluations and promotions.

“If you’re not, you want will well on the computcies – You’ll Fall Behind Your Peers on Problem Solving and Insight,” She Said.

He hasn’t Changed the type of work bcg Expects from Employees, Pittman Said, but it has raised the bar on quality and efficiency.

“For example, in problem solving, a consultant might use it to surface insights – but performance is assessed on the Judgment they appliant to interpret those insights, structure the problem, and deliveries that matter for clients, “she Said.

Spread the most impactful Application of it is in performance management itself. Pittman Said One of the Firm’s Best He Helps Employs Write Performance Reviews – Cutting Writing Time by 40% improving Quality Metrics by 20%.

BCG’s Employees Are Taching Up He Faste Than Expect

Now, Almost 90% of the Firm’s 33,000 Employees USEs, and About Half Are What Bcg Calls “Habitual User,” or Those who use the Technology Daily. “That’s something we have measure kids it leads to stickies and sophistication of use,” Pittman Said. The firm HAD AIMED FOR 50% Adoption by the Year but hit that that milestone in May, the months ahead of schedule.

Bcg isn’t unique in urging employs to adopt he. Across the Industry, Consulting Firms Are Retooling Their Workforces. Accenture, for Example, Has Said It Is “Exaring” Employees It Can’t Reskill, Event it CEO, Julie Sweet, Projects Overall Head Count will Grow in the Next Fiscal Year. At McKinsey, over 70% of the firm’s 45,000 Employees now use it its chatbot lilli, McKinsey Senior Delphine Zurkiya Told Business Insider in March.

Progress at bcg has far -so been thanks to it he training program.

Nor of april, the firm hade cameloped or nine internal tools. Deckster, A Slideshow Editor Trained on 800 to 900 Templates, Helps Consultants Build and Grade Presentations; About 40% of Associates USE IT Weekly, Scott Wilder, Partner and Managing Director at BCG, Previously Told Business Insider.

Gene, A GPT-4o-Powered Chatbot From Elevenlabs, a startup that desolops text-to-voice he technology, Features a deleiberately robotic and is used for brainstorming, podcasts, and live demos.

The firm provides training for employs on how to use it Its ai tools. It has a dedicated generating it Learning and Development Team Staffed by Rotational Consultants who Teach and Codify Best Practices. It Also ha or Networks of 1,200 People in Local Offices Who Function Like “Ground Troops,” Wilder Said. They provide Hands-on Training, Gather Feedback, and Push Forward on Adoption.

Wilder Told Business Insider The firm Estimates Employees Reinvest About 70% of the time they Save into “Higher-Value Activities” Including Analysis and Communicating Insights Clearly.

The firm is Also Tracking a Group of About 1,500 “Advanced USSERS” – Employees at the Edge of Experimentation with him. Roughly two-thirds are Associates and Consultants, BCG’s Entry-Level Ranks, Pittman Said.

One of their Biggest Contributions has been Creating Custom GPTS, or No-Code Versions of Chatgt Tailored to Specific Tasks.

CONSULTANTS HAVE DEVELOPED GPTS TO REVIEW Slide Decks, Clarity Check, Anticipate Client Questions, and ENFORCE BCG Formatting guidelines. Many are tested internally before Being Shared with Clients.

BCG Is Now the Highest Number of Custom Gpts of Any Openai Customer, Pittman Said, With Five Times More Employees Building.