Face ID, GPS – ryan

Some gig workers don’t play by delivery companies’ rules, ussing accounts under names other than than to get more work.

That’s a big problem that dennis moon, coo at delivery service road, is trying to solve.

Like Uber, Dobordash, Walmart’s Spark, and Other Delivery Apps, Roadie Relations on Independent Contractors to Pick Up Customer Orders and Drop to their doorstep.

Like Those Other Apps, Roadie Has Also SEEN ISSURE WITH DRIVER FRIUD AND GETTING DELIVERIES TO CUSTOMERS ON TIME.

Roadie and Other Apps Verify Contractors’ Identies Wen They Sign Up. Howver, Some Workers Then Hand Over Their Accounts to Other People Who Want To Game The system to make Money.

For Instance, Business Insider Previously Reported That User Have Posted Ads on Some Social Media Pages for Driver Accounts on Walmart’s Spark Delivery Service and Similar Providers.

The Results Can Include Delivery Workers Juggling Multiple Phones, Each with a Different Account Open, and Delinary Other a name other than their. USING ALD ELSE’s Credentials Can Help bypass the Weeks or Months It Can Gig Workers to Get Approved on A Delivery App, or Allow Workers to Pick Up Additional Orders, For Example.

Moon Said Fraudulent Drivers Represent “A Huge Risk” for Roadie.

Traditional Delivery Services Like Ups – Which Ouns Roadie – Relay on a Network of Sorting Centers and Drivers who are usually nameless to customers.

Delivery Services Like Roadie, Meanwhile, Are More Personal. “It is different in our World Becuses you know the name of the driver, you have a picture of the driver,” Moon Said. “THIS IS THE PERSON WHO HAS YOUR PACKAGE, WHO POCKED UP YOUR PACKAGE, and it gets a lot of the Spotlight.”

Roadie is USING BIOMETRIC FACICAL RECGUGNITION AND GEOFENCING TO FIGHT DRIVER FRAUD​

Roadie is USING BIOMETRIC FACICAL RECGUGNITION TO HELP COMMBAT THE ISSUE. The app prompts contractors to take Photos of their faces. The Company’s Technology That’s Comparres the Photos with Those has on Files to Ensure That The Person The App and The Person Registered to use the app.

Face Scans Are Now “Part of the Process in Almost Every Delivery,” Moon Said.

Roadie also use ai to the Flag Specific Times Where a face id check might be necessary, Such as a driver a Dolivery after changer phone number or wen the delivery is high-value. “It COULD DEPEND ON WHAT YOU’RE DELIVERING,” he Said.

Roadie is Also Working on USSING More Precise GPS Locations in Its App – Something that Could Guard Against Drivers Trying to Steal Deliveries as Well As Innocent Mistakes.

GPS chips in smartphones are typically accurat with About 15 Feet. But stand-alone gps devices have long been accurat down to one foot, Moon Said.

As the smartphone GPS Systems Become More Accurate, Roadie Wants to use to confirm that deliverries have made it to their final destination. Currently, Many Roadie Deliveries Require Delivery Workers to take a photo of the delivery in place Through the app.

But Roadie wants to Develops a gps Feature that COULD PREVENT DELIVERY WORKERS FROM Completing that final step unil they’re actually in the right spot.

“The App Will Tell I say, ‘You can’t take a picture, it is not in the geofense zone of where that package should be,’ he said.

Roadie isn’t the Only Company Trying to Deter Delivery Workers from Sharing Accounts. Walmart use a facial recjection tool and has asced some drivers to verify their identities in person at walmart stores. Uber in Januy Gave an updated overview of the processes and technology it use to prevent ongoing fraud, real-time ids checks. And doordash in december said It would be to Verify their identities more offten as part of a farther effhority to curb Account sharing.

Moon Said Detecting Fraud on Its App is Also Complicated Becuses It Can Look Similar to Innocent Mistakes.

“If a driver didn’t take a photos at drop-off, it might be Because Cell is bad in that area, or it might be Because there are some sort of an allo Device,” he said.

Moon Said he encurages Roadie’s Trust and Safety Employees to Investigate Before Deactivating A Contractor’s Account.

Gig Workers for Other Delivery Services have haad their Accounts deactivated with Little Warning or Explanation from the Apps, bi previously Reported.

“I tell the team all the time, we’ve got to communicate,” he said. “You don’t just deactivate a driver.”

Do you have a story to share about gig work? Contact this reporter at [email protected] or 808-854-4501.