Ryanair -Passenger breaks down after being refused to be over luggage size | Viral Video | Today news

A Ryanair passenger was reduced to tears and fell to her knees after being denied at a Bulgarian airport due to a large piece of luggage. The incident, which took place on July 24, was captured on video and has since become viral. The video shows that the female traveler is trying to push her luggage in the airport. Despite being informed by staff that she will have to pay an extra luggage fee, as the bag does not meet the size of the size, the woman refused and demanded that she fit it, according to the New York Post. Read | Nora Fatehi breaks down at the airport as she goes to the cryptic post from India after several attempts, she finally managed to force the suitcase in the Holdall. However, airport staff still refused to abandon her flight. In tears, she pleaded with police officers while dozens of passengers watched from behind a glass door. Witnesses said the woman started knocking on the door and asked for help as more staff surrounded her. Eventually, she finally collapsed on her knees. Nikolay Stefanov, who described the scene, investigated ‘outrageous’ behavioral investigation. The footage escalated the scene as quickly. He said the woman pleaded with other passengers not to leave without her, but that the airport officials allegedly threatened to cancel the flight if they did not go on the commuting bus. For further disruption, passengers comply and depart. Read | The Indian woman calls on Mea after being stripped by Stefanov by the male officer at the American airport over Power Bank. Many people were shocked by what they described as a lack of staff compassion, who still refused the woman’s access, even after she managed to fit her suitcase. The incident caught the attention of the Parliament of Bulgaria. Deputy Prime Minister and Minister of Transport Grozdan Karadjov ordered an investigation and called the staff’s actions “outrageous”. He instructed officials to review the CCTV footage of the airport, saying that the main operation of the land handling would have the ‘highest fine’, along with an oral warning. In response, the airport maintained that its staff acted ‘professionally and without any physical contact with the passenger’. “All rules regarding the baggage of passengers, the permissible size and the fees payable for luggage are determined exclusively, entirely and unilaterally by the airlines,” the land handling company said. Read | ‘Scariest Flight Ever’: Indian Woman tells the ordeal after being stuck in Kuwait amid Iran-Israel conflict Ryanair’s luggage policy that investigates the incident is coming amid growing criticism of Ryanair’s luggage policy. Earlier this month, Ryanair CEO Michael O’Leary confirmed that the airline bonuses paid to agents who see and charge passengers for large bags. “We are largely flying full flights, about half of the passengers can bring two bags and the other half can only bring one – because that’s all that fits the plane,” O’Leary said, adding that the company follows an ‘aggressive’ policy on excess luggage. Agents are reportedly receiving a € 1.50 bonus (£ 1.28) per large bag that flags their flag.