'Our total employment has gone up': What IBM CEO Arvind Krishna says on AI and replaces several hundred posts | Company Business News

The use of artificial intelligence, especially AI agents, has led to hiring more employees as opposed to a reduction in the workforce, Argind Krishna, CEO of the technical giant, said recently. In an interview with the Wall Street Journal, Krishna accepted that IBM used artificial intelligence to replace the work of a few hundred human resource workers. Krishna told the newspaper that investment in AI IBM enabled to invest and focus more in other areas as well. “While we have done a large amount of work in IBM to utilize AI and automation on certain business work flow, our total employment has actually increased, because what it does give you more investment to place in other areas,” the IBM CEO quoted. These areas include software engineering, sales and marketing, and are called by Krishna as ‘critical thinking’ focused domains. According to the CEO, people in these domains should do things that “face other people, unlike just a rote process work.” However, he did not reveal about what period IBM let his employees go to invest in AI. Arvind Krishna further told WSJ that the services of IBM are intended to be addictive “because they can work with AI agents, customers can use the sellers.” Similar to the approach to using clients their cloud computer provider, IBM sets a “We want you to use what is suitable” versus AI, Krishna said. IBM CEO at Trump tariffs talking about Donald Trump’s new rates, IBM CEO Arind Krishna said the impact of the levies on the company’s business is ‘very limited’. This is partly because IBM’s mainframe computers and quantum systems have already been manufactured in the US. However, a thinking in demand due to the rates could strike the discretionary spending in the business consultation, Krishna said. “If the impact is within three to four percent, you can actually succeed and manage it,” he said through WSJ. “If the impact is going to be more than 10 percent, it requires a lot more management decisions,” IBM CEO added. In April, IBM said it plans to invest $ 150 billion in the US over the next five years.