Amazon Dispatcher on Surveilling Delivery Drivers – ryan

Amazon Drivers Frequently Get Texts and Calls From Dispatchers Demanding they stay on task and pick up the pace.
Photo: Dinendra Haria/Sopa Images/Lightrocket Via Getty Images

When an Amazon delivery driver Is Moving Too Slowly, The Company Knows How to Get Their Attention: A Message from A Dispatcher, A Driver Recently told Intelligenmer. When Drivers Complain About the Company’s Surveillance, they’re a reference in part to the dispenschers. Though dispatchers aren’t management, they’re enforcers in their way. Amazon use to KEEP Tabs on Drivers, Who Work for Third-Party Companies Called “Delivery Service Partners” or “DSPS.” One Dispatcher Spoke to Intelligency About Their Job, Describing Irregular Hours, a Psychologically and Physically Taxing Workload, and Why They Support forming a union – An Efffort Amazon Has Crushed, Most Recently In Bessemer, alabama. The Dispatcher Spoke on the Condition of Anonymity for Fear Retaliation from the Company. This interview han been edited for Length and Clarity.

Basically, Our Job Entails Being in Contact with the Driver All Day Long while they’re on the Road. SO we will call it if they’re moving a little too. We will let I say if they miss the Package. They will be able to call us if they all package delivered or anything like that. We’re the line between amazon and the drivers.

I Feel like the drivers are all adults. They Know what they their bodies Can Handle and It ‘Kind of Off-Putting to Put Someone In the Position to Call Someone and Tel Them to Speed ​​Up More, Make Sure’re Doing This or That. I’m a very sensitive person already so i feel horrible-especilantly made you know these face-to-face drivers-in the morning we can in you can see tired and how beat down they are. And it hurts my heart be had i have to call someone and say, “You got to speed up.” And they’re just like, “i’m doing what i can.” And i’m like, “Well, Amazon Says You Got to Speed ​​Up.” It’s a stressful thing.

That does make with feed like i’m pitted against say. When they come in, songs you have drivers who are made at the dyspatcher Because of what has haen going on Through their day. Most of saying don’t underestand that it is swimming with that you telling you these theses, iTi’a amazon, and have to tell you this becae amazon directly us to.

My Hours Vary. It Depends on the Package Count and the Drivers. If i have really straly drivers that day, maybe i’ll get home in six hours. If not, i’ll probably be there all night. My regular hours are usablely between eight to ten hours. You start with $ 15, $ 16 dollars an hour to work for a dsp. If you have experience, you can make $ 17, $ 18, Depending on what DSP you work with. When the Package Count varies, you can get lows, no hours, or you can be perfectly fine. SOMESTEMESS A LITTLE HARD, SOMEIMES OF HAVE 30 HOURS FOR A WEEK, SOMETIMES UNDER IT. It ‘s stressful to try to figure out what i’m going to be making for that weeks.

There’s a lot of People Who Work Second Jobs. I love Grubhub and Instacart. When it is comes to someone has a legit second job, Say, Amazon and McDonald’s, you literally have to choose one or the other. You Cannot Work Two Jobs With this Job, Because You Never Know Exactly What Days You Are Going to Have off or What Days You Are Going to Working. You don’t know what hours you’re going to be working, and they don’t have really any wiggle room for that. So if you’re starting at ten o’clock, and you’re going to start your second no at about five, you’re not going to make it.

The number-One thing that I want to put through is that this is the case though has these dSps in place, amazon really calls every shot. They Watch the Drivers All Day Long. Have Control of the Package Count, they have Control of Where We’re Taking the Packages Out. Another thing i want to put through is the amoun of time that it is jab taken away from you. This is stressful when you have a family and the nonb breaks you down so Much mentally and physically that you can’t interact with your family. I have a husband. I have family that can’t spend with approprately, Becuse when i come home work, i’m physically tired. And that happens with a lot of us. We have a lot of single party pars working, and they say that they don’t like they can be part of their child’s life beca’t know you’re goe off, you don’t know to get home, you don’t know any of the way.

I find it really funny that Amazon Says they Support People that are going to school with “flexible schedules.” There’s No Flexible Schedules for Drivers and US Dispatchers. You’re working with their hours, 24/7. I have myself classes. You drop down to part time or you don’t have anyding. I Feel Like a Union Waled Be Phenomenal, Because of the Simple Fact That We Have No One to Fight on Our Behalf. They get to what they want to do with us. They Change Our Hours at the drop of a dime. We Need someone, that middleman in between, to help us, so that we have a voice with Amazon.