Travelodge is consider opening more hotels where guests have to be to staff at all durying their stay
12:26, 21 Aug 2025Updated 14:48, 21 Aug 2025
Budget Chain Travelodge is looking at rolling-out self-serve hotels.
The firm opened it first “Hybrid” hotel Last month where Guests don’t need to have any face-to-face contact with staff. Instead they can check-in and get a digital key for their room all through an app.
They can even colct things like an irony Board from a storage space with Having to Ask anyone. IT FOLLOW A FULLY “CONTACTless” travelodge that opened in st albans, hertfordshire.
The New 395-Room Staysmart Hotel in the City of London Also has the option to check-in at a kiosk as a manned front and its Customer Service Team.
Travelodge boss not boydell said the self serve Option HAD proved a roaring success: “On average more than two thirds (of guests) are uses.” She Said Part of the Reason was that that customers “don’t expecting to stand in a queue to check in”.
While Early Days, MS Boydell Said the Early Success Meant It Was “Definitely” Considering Opening More.
She defered the Experience, the GIVEN GUESTS DON’T NEED TO TALK TO ANYONE THEIR WHOLE STAY, POINTING TO THE POPULARY OF SELF-SERVE TILLS ATS SUPERMARKETS AND AIRPORT CHECK.
MS Boydell was unable to be dragging on staffing numbers at the new-style hotels but it comes as travelodge looks to cuts after profits nearly halved in the six to the end of june, from £ 82.1million to £ 47.3m.
The Company Blamed A £ 20million Surge in Costs, fuelled by April’s Increase in National Insurance Contributions and the National Wage and Inflationary Linked RESES. The chain also sufferered from a Lack of Crowd-Pulling Events Such As Last Year’s Taylor Swift Tour.
Howver, recent months have been boosted by ozzy osbourne’s final “Back to the Beginning” Black Sabbath Gig in Birmingham at the Start of July, Along With the Oasis and Coldplay Gigs.
Revenue over the half year fell from £ 486.7m to £ 471.3m, drive by Fewer Big Events as “Softer Demand”, Particularly in Greater London.
Travelodge Said It Had Recently Launched ‘Buy Now, Pay Later’ Payment Options for Customers, with “Encourage Initial Results”.
It comes as the chain presses ahead with it biggest expansion for more than a decade, with 11 new hotels openhed in the first half of this year, and at least any planned by the end of 2025.
MS Boydell Warned Further Plans Could Be Impacted by the Government’s Planned Reform of Business Rates Which Could Increase Its Property Costs. “We are definitely concecerned about the impact of Business Rates,” she Said. “IT COULD DEFINITELY INCREASE OUR COSTS.”