The Competition Commission of India has launched an investigation into InterGlobe Aviation-led IndiGo, following a spate of flight cancellations and delays across India. The disruptions in IndiGo’s operations started due to shortage of qualified crew for flight operations.(ANI) New Delhi: The Competition Commission of India (CCI) on Thursday announced that it will investigate complaints received regarding IndiGo’s flight disruptions. The antitrust watchdog did not specify the nature of the competition law violation, but complaints were about an alleged violation of Section 4 of the Competition Act, which deals with the abuse of dominance. “CCI has taken cognizance of information submitted against IndiGo in the context of the recent flight disruptions observed in the aviation sector, on various routes. Based on the initial assessment, the Commission has decided to proceed further in the matter in accordance with the provisions of the Competition Act, 2002,” the regulator said in a statement. ‘Operations fully normalised’ InterGlobe Aviation Ltd, the company that operates IndiGo, informed stock exchanges on Thursday that its operations have fully normalised. “With fully stabilized operations across the network from December 9, 2025 with 1,800 plus flights, IndiGo has gradually and cautiously added capacity and will operate more than 2,200 flights today, in line with the revised schedule,” the company said. “We have flown to all our 138 operational destinations and are maintaining normal on-time performance, as per IndiGo standards. We continue to maintain full integrity of the revised schedule and remain committed to consistently deliver reliable service to over 3.5 lakh customers on a daily basis,” the IndiGo spokesperson said. Inquiries emailed to InterGlobe Aviation seeking comment on Thursday went unanswered. The disruptions in IndiGo’s operations began due to a shortage of qualified crew for flight operations following the government’s introduction of new norms aimed at giving pilots more rest and reducing fatigue. Many flights faced delays or cancellations as the company struggled to find enough staff to operate the flights. The flight cancellations led to widespread criticism of the company on social media, as well as in Parliament, prompting CCI’s decision to investigate the matter. Experts have warned against using the antitrust statute to investigate the business disruption of a company. “Competition law is not a catch-all for every service failure. The use of abuse of dominance provisions to police operational lapses blurs the line between sectoral regulation and antitrust enforcement. The CCI must be careful not to turn competition law into a blanket regulation of service quality, as this would shift its focus from protecting competition to addressing consumer dissatisfaction, ultimately stifling innovation and competitive partners at Sharla legislation will harm,” Amarchand Mangaldas & Co.