Updated: Thu, 11 Dec 2025 02:47 (IST) Indigo Airlines has announced compensation to some passengers. This compensation will be given to those passengers whose flights are delayed or cancelled…Read more Indigo will compensate the affected passengers. (File Photo) Digital Desk, New Delhi. At the beginning of December, flights of the country’s largest airline company IndiGo were canceled one after the other, causing an outcry among the passengers. Such a major crisis had rarely been seen before in the aviation sector. Remove ads Just read the news Lakhs of passengers had to face a lot of problems due to the cancellation of a large number of flights. During this time, passengers remained waiting at the airport for several hours. Piles of suitcases were seen at many airports. Now the situation is gradually improving. Meanwhile, Indigo has made a special announcement for the affected passengers on December 3/4/5. These passengers will get a compensation of Rs 10,000. A compensation was announced by Indigo. Indigo gave this information on social media platform X. Indigo informed that some of our customers traveling on 3/4/5 December were stranded for several hours at some airports and many of them were badly affected due to the crowd. We will give travel vouchers worth ₹10,000 to such badly affected customers. These vouchers can be used for any IndiGo journey in the next 12 months. The statement said this compensation is in addition to obligations under existing government guidelines; Under which IndiGo will give compensation of ₹ 5,000 to ₹ 10,000 depending on the block time of the flight to those passengers whose flights are canceled within 24 hours of the departure time. What is the update on refund? At the same time, the airline also gave an update on the refund of the passengers whose flights were cancelled. IndiGo said that following the disruption in operations, we have ensured that all necessary refunds for canceled flights have been initiated. Most of these have already been credited to the passengers’ accounts and the rest will soon be credited to the accounts. Some questions related to this and their answers Question- Has Indigo started refunding canceled flights? Answer- Yes, the necessary refunds have been initiated for all canceled flights. Most of these refunds have already been credited to customers’ accounts, and the remaining refunds will also be processed soon. Question: If I booked through a travel agent, what is the refund process? Answer- Refund process has also been started for bookings made through travel agent platform. As IndiGo may not have your complete details, you are requested to email [email protected] for assistance. Question: What special compensation is given to the affected passengers on December 3, 4 and 5? Answer: IndiGo will offer a travel voucher of Rs 10,000 to passengers who were stranded for hours and severely affected at some airports on December 3, 4 and 5. Question: How long can these travel vouchers be used? Answer- Travel Vouchers can be used for any future IndiGo travel for the next 12 months. Question- Is this compensation of Rs 10,000 in addition to the compensation given under government guidelines? Answer- Yes, this compensation is in addition to the compensation given under government guidelines. According to government guidelines, customers whose flights are canceled within 24 hours of the departure time will also receive compensation ranging from Rs 5,000 to Rs 10, depending on the block time of the flight.