Amid IndiGo’s mass flight cancellations and the ongoing crisis, a viral video on social media shows a female passenger confronting airline staff, claiming they have broken her ticket and apparently wants to return to her home country of France. She jumps on the counter claiming that there was no food and demands a new ticket as other passengers look on and witness the distressing situation. The video got 1 million views. (Livemint could not independently verify the authenticity of the video. Airline did not respond when Mint reached out) Netizens react One of the social media users said: “I feel so sorry for the ground staff – they are facing the brunt of it.” Another asked: “Not a good example! What does staff have to do with management’s failure?” “First of all, she doesn’t even speak in a language that the staff can understand and secondly, yelling and whining like that won’t achieve anything,” commented a third user. Meanwhile, IndiGo has canceled more than 1,000 flights and announced that it will return to normal operations in the next 1 days on Friday. after the country’s largest airline received temporary relief from flight service regulations from the Directorate General of Civil Aviation (DGCA), which also saw disruptions that affected thousands of passengers for four consecutive days, according to PTI As cancellations and delays mounted, major airports across India saw continued chaos, with updates that account for India’s two-thirds of India’s domestic air traffic and that typically operate around 2,300 flights daily, had not adequately prepared for the new flight service rules that require longer rest periods and restrict night landings With the travel crisis entering its fourth day, the DGCA on Friday granted temporary exemptions from key flight service time restrictions (FDTL) to help stabilize its operations The new FDTL norms were originally implemented for IndiGo on November 1. Civil Aviation Minister K. Rammohan Naidu said on Friday that operational interventions, including the suspension of the new service rules, would help ease the airline’s disruptions, with full service restoration expected within three days to determine the DGCA Preliminary findings point to deficiencies in IndiGo’s internal oversight, operational readiness and compliance planning, necessitating an independent review.