There was chaos after the crisis in IndiGo, dissatisfaction of airline staff reached its peak, new open letter added to the problems. Last Updated: 14 Dec 2025, 15:08 IST Open Letter from IndiGo Staff: The round of open letters continues on the ongoing chaos within IndiGo. Now an Indigo staff member has written an open letter in the name of the airline’s founder Rahul Bhatia. This letter was posted by senior pilot Captain Shakti Lumumba. Open letter from IndiGo staff: Though flight cancellations have stopped at airports, this crisis is not over for IndiGo. In fact, with the onset of this crisis, the anger of many airline employees, who had suppressed their pain for years, also came to the fore. Airline employees continuously issue open letters to IndiGo management exposing the irregularities going on within the company. In this context, a new open letter has come out which is going viral on social media these days. In this open letter, the airline employee told how the work environment within IndiGo has changed in the last few years. In the open letter, allegations were openly made against many senior officials of the airline. It was also told how IndiGo, after reaching new heights, suddenly got caught in such a huge crisis, due to which thousands of passengers not only had to suffer, but the image of the airline also took a deep hit. Let us tell you what the IndiGo staff wrote in this open letter to the management and what allegations were made against the senior officers. Senior pilot posted an open letter from IndiGo staff. This open letter written in the name of IndiGo founder Rahul Bhatia was shared by senior pilot Captain Shakti Lumumba from his social media handle X. Regarding this letter, Captain Shakti Lumumba wrote that… I recently received an anonymous open letter written by a staff addressed to IndiGo founder Rahul Bhatia. In my opinion, many important issues related to pilots have been raised in this letter, so I am sharing the screenshots of this letter. Obviously, the staff member who sent this letter is a whistleblower and fears action or retaliation from Flight Operations and the COO. I believe that this letter is very important for the Civil Aviation Ministry and also for the Union Civil Aviation Minister Ram Mohan Naidu. Especially since the content of this letter is very relevant in the context of the ongoing investigation into the great chaos and disorder witnessed at airports across the country between December 3rd and 5th. – Captain Shakti Lumumba Read the things written in the open letter in ten points: On the day when 1,500 flights were canceled, there was neither bad weather nor lack of system pilots. Despite this, the 19-year-old airline has stalled with on-time performance. About 10 years ago, IndiGo’s employer-employee relationship was strong, even in a major crisis like Covid, pilots supported the company by facing 25-50% salary cuts. After salary restoration in 2022 and increase in 2023, the atmosphere started to change against frontline staff, pilots, cabin crew, engineers and ground staff from 2024. HR almost disappeared and after the arrival of an authoritarian-minded COO, experienced department heads were replaced by people who only focused on cost cutting. Many old pilot welfare policies have been changed in the name of cost savings. Payouts for medically grounded pilots were reduced, special days off ended and leaves were reduced. International-domestic standoff allowances were reduced, night flight allowances were restructured and compensation was reduced and basic amenities such as catering and reclining seats were also taken away. These decisions were made by the Deputy Chief Flight Operations who had no flying or simulator experience in recent years and who prioritized cost cutting over pilot welfare. No attention was paid to rostering, fatigue management and implementation of new FDTL. Schedules continued to arrive late, night stops increased and service hours became longer. OCC and HR failed to solve the problems of pilots. No efforts were made to stop the resignations and experienced staff were replaced by new, inexperienced people. This whole crisis is the result of failure of leadership and decision-making; To drive improvement, founders are encouraged to re-engage with employees, restore employee-centric policies and rebuild the strong foundation built over two decades. I have just received a hard copy of an anonymous open letter from an employee to the founder of @IndiGo6E #RahulBhatia: As it contains material very relevant to pilot issues in my opinion, I am posting screenshot of the letter. Obviously the transmitter is a whistleblower of fear of… No bad weather There was no system failure and there were enough pilots on duty. Yet our well-established 19-year-old airline, with an excellent on-time record, canceled 1,500 flights in a single day. To understand the current crisis, we go back 10 years. Indigo grew rapidly and the employer-employee bond was strong and motivating. The biggest crisis that Indigo has seen before was Covid. Despite the huge 25-50% pay cut of pilots during Covid, they remained motivated. Thanks to those policies that promoted support and transparency. That period created so much commitment among the employees that they were ready to work more than usual, due to which the airline emerged stronger and continued to increase flights, serving both the country and the company. Pilots’ salaries were fully restored in 2022 and raises were given in 2023, which were appreciated by the pilots. From 2024, The situation gradually started to change against frontline personnel such as engineers, cabin crew, pilots and ground staff. HR has almost disappeared and only appears for irrelevant events or to send routine automated digital emails. Matters escalated when the COO, known for his authoritarian style, took over. Soon, seasoned department heads, who were professionals with decades of experience and played a key role in IndiGo’s growth, were ousted. People who focused only on cost cutting were brought in their place. His narrow mindedness led to some savings but serious damage to employee morale. Many long-standing policies for pilots have been changed or withdrawn. The Temporary and Permanent Medically Disabled policy has been changed to limit payouts to medically qualified pilots. The special day off policy, which previously provided automatic leave for family gatherings, was replaced by a points-based system with restrictions, while the IndiGo Pilot cricket team continued to get weekends off. All old leave policies were abolished and a forced contract was introduced, in which annual leave was less. International and domestic recreation allowances were reduced and night flying compensation allowances were restructured so that pilots’ compensation was reduced. All this was done just a few days before large-scale flight cancellations began. In addition, the catering menu, which was designed with long or irregular service hours in mind, has also been reduced. In terms of the stretch policy, for the first time such a restriction was introduced that pilots may not use stretch seats even in service flights, which caused great dissatisfaction. All these policies were created and imposed by a person who recently became the Deputy Chief of Flight Operations. It’s a shame this gentleman has barely done any flight or simulator work in the last decade. He promoted himself by touting these cost-cutting measures as his achievement, but instead of benefiting the company, it created serious conflict between the pilots and the company. Instead of improving pilot rostering, looking at fatigue risk management and implementing new FTDLs, pilot welfare was constantly under pressure. The head of flight operations and head of human resources could have stopped these decisions, but they allowed them to be implemented. Both of them and the head of operations were responsible for the appointment of the deputy head. Flight operations leadership appeared to bow to the orders of COO Isidre Porquer and CEO Peter Albers, who avoided meeting directly with the pilots. In the first meeting with the pilots, the COO clearly stated that I am not here to make friends, but to do business. On the one hand policies have changed, on the other hand working conditions have not improved. Grills arrived late, partial grills became common, night stops increased and duties grew longer. OCC became inaccessible, old communication channels were removed and chatbots were installed. OCC Chief Jason Hurter and his deputy have failed to resolve issues related to rostering and fatigue. During this period, HR remained almost invisible to the pilots. No attempt was seen to stop those who resigned or to get feedback. Pilots and cabin crew are moving to foreign airlines and there are reports that other staff including OCCs are also leaving. As a result, experienced employees were replaced by new and inexperienced people. Human resources has completely ignored recruitment, retention and talent development. is done The harsh language of VP HR and VP Line Operations further increased the dissatisfaction. To make matters worse, the authoritarian CEO, whose background was limited to a small airline, was given free rein to impose his aggressive style on the senior leadership. The irony is that pilots’ leave is being cut, while chief operating officers and CEOs are spending more time in their own countries. Yes culture seems to be taking root. Cabin crew are instructed by managers to respond to CEO emails with happy emojis and this has been described as mandatory. I have spent hours in uniform watching our ground staff, engineers, cabin crew and pilots face the wrath of passengers. This anger that is completely justified. Leadership was nowhere to be seen. This crisis is the result of failures in leadership, decision-making and implementation. To drive recovery, I urge IndiGo’s founders to reconnect with their people, strike a balance between employee welfare and core business objectives, redesign employee-centric policies and restore the strong foundation built over two decades but weakened in the last two years. I am deeply saddened by what I see today, yet hopeful because there is still much strength and goodness left in this organization. Jai Hind About the Author Anoop Kumar Mishra Assistant Editor Anoop Kumar Mishra has been associated with News18 Digital for the past 6 years and is working on the post of Assistant Editor. He writes on health, aviation and defense sector. He also covers development related to … Read more First published : 14 December 2025, 15:02 IST homemenation There was an uproar in Indigo, discontent reached its peak, new letter added to the problems.