Gurugram, December 11, 2025: Policybazaar, one of India’s largest insurance platforms, has launched Claim Kavach, a comprehensive support program aimed at transforming how customers experience auto insurance claims. The service is designed to remove confusion, reduce waiting time and make the policyholder’s journey smoother by providing step-by-step guidance throughout the claims process. The pioneering initiative provides each customer with a dedicated claims manager who owns the journey from the moment a claim is raised. In a time of stress, the service allows clients to focus on what matters to them, while the claims manager handles filing, documentation support, regular updates and full coordination. Serving the customer, a 24×7 helpline provides 24×7 access to trained specialists who can help during emergencies or address urgent questions. In situations where claims face delays or rejection, Policybazaar’s escalation team steps in to put the customer’s case before the insurer. Working closely with insurers, the team helps resolve frictions and, where a claim is valid, makes every effort to expedite the process. This includes written submissions, ensuring fair and timely attention, and providing expert guidance on common pain points such as disagreements over error or clarity on specific paperwork requirements. Paras Pasricha, Head of Auto Insurance at Policybazaar, said: “Claim Kavach empowers a part of the customer journey that matters most. When a vehicle is damaged, the last thing anyone wants is uncertainty or a complicated process. With this program, our focus is on clarity, responsiveness and seamless support. This is an important step towards delivering a simple, helpful and useful experience.” As part of the customer-centric initiative, Policybazaar’s trained agents manage the entire process digitally on behalf of customers, from submissions to documentation, to ensure a smooth experience without the need for physical visits. During the moment of truth, Policybazaar also coordinates seamlessly with garages and surveyors, enabling inspections and cashless repairs to proceed effortlessly and with minimal effort from the customer. Claim Kavach is available to all car insurance customers of Polisbazaar. About Policybazaar As one of India’s largest insurance brokers, Policybazaar is committed to making insurance accessible, transparent and personalized for every Indian and global customer. Since 2008, Policybazaar has empowered over 80.5 million registered users, issued 49.3 million policies and helped protect 9 million families against death, illness and disability. With a dominant market share of over 93% in India’s digital insurance aggregator space and over ₹15,000 crore in annual premium collection (FY24), Policybazaar works with 50+ insurance partners offering products across health, life, auto and corporate insurance. The company supports customers with 24/7 digital assistance and an on-ground team of 6,000+ insurance advisors, ensuring a seamless experience across all touchpoints. Mint (normal article): Note to readers: This article is part of Mint’s paid consumer connection initiative. Munt assumes no editorial involvement or responsibility for errors, omissions or content accuracy. Want to display your story as above? click here!