Jakarta – KAI Vice President Corporate Communications Anne Purba said that baggage carried by KRL users is the responsibility of the passenger. Anne ensures that the lost and found system for passengers who have left their luggage behind has a strict system. “Until now we have had a strict lost and found system. We remind you. Baggage is not the responsibility of KAI, but the responsibility of the passengers,” Ane said on Sunday (29/11/2025) when asked. SCROLL TO CONTINUE CONTENT Anne has urged passengers to take good care of their luggage after the ‘Anita tumbler’ controversy caused an uproar on social media. According to him, KRL and stations are public spaces that require joint supervision. “Trains and stations are public areas that need joint supervision. Our lost and found initiative is for items we find that have been accidentally left behind. Take good care of each person’s belongings,” he said. Process for handling items left behind Anne said that any items found by officers on trains or stations will be announced immediately via loudspeaker. If no customer takes it, the item is stored at the station security post and recorded in the Lost and Found system. Documentation is carefully carried out to ensure that the handover process is safe and on target. “We prioritize data accuracy and goods security. Every item found will be checked, recorded and stored according to procedures. Customers are also asked to maintain the confidentiality of personal data so that it is not misused by other parties,” said Anne. He also provides steps to report lost or left behind items. Here are the steps: 1. Log on to the train immediately. 2. If still en route, customers can report to the conductor, security officer or on-train customer service officer.3. Go to the Lost and Found service at the arrival station.4. Officers will assist in conducting searches and checking data.5. Transfer item details and trip data. Including the characteristics of the item, ticket reservation code, and the location where the item was last seen.6. Keep personal data confidential. Avoid giving reservation codes or item details to unauthorized parties.7. Verify and match data.8. If the item is found, the customer must ensure that the item really belongs to him.9. Collect the goods according to official procedures.10. The officer will hand over the goods after data collection and documentation is completed.11. Contact KAI Contact Center 121.12. Customers who cannot log in directly can call 121 or WhatsApp 08111-2111-21. Anne revealed that every year there are thousands of reports of items being left behind. He said that customers’ discipline to look after their belongings really helps the efficiency of the Lost and Found service. “KAI continues to improve service quality, but we also urge customers to always re-check all their luggage before getting off the train or leaving the station area,” he added. (deck/deck)