Jakarta – The National Police has officially launched the Bareskrim Investigation Complaint Service Application. The National Police emphasized that this program is a form of support for President Prabowo Subianto’s Asta Cita vision and National Police Chief General Listyo Sigit Prabowo’s Precision program. The complaint service application was launched on Friday (12/12/2025) by the Deputy Chief of Police, Komjen Dedi Prasetyo. This program is an excellent program initiated by Kabareskrim Komjen Syahardiantono. “This Investigative Complaint Service application integrates direct complaints, complaints via application, as well as complaints via WhatsApp chat and telephone. It makes it easier for the public to file complaints and thus cut bureaucracy,” the head of the National Police Criminal Investigation Bureau, Brigadier General Boy Rando Simanjuntak, said in a written statement. SCROLL TO CONTINUE WITH CONTENT Boy explained that the handling of public complaints at the Wassidik Bureau is currently still relatively slow and less communicative through letters, e-wassidik and the delegation of Dumas PRESISI. He said the newly launched complaint service application has a number of benefits. He conveyed the first convenience, namely application access. People, Boy said, simply scan the barcode or visit the app link provided, they can make complaints instantly from anywhere. Photo: Investigative Complaint Service Application (Special Doc.) Boy explained that another advantage is that this application has integrated and continuous communication between the reporter and officers via WhatsApp chat and telephone functions. According to him, the reporter will be served by officers immediately within 1 x 24 hours. “This is a follow-up to the National Police Chief’s order for officers to actively inform reporters about developments in the handling of reports,” explains Boy. Aside from that, Boy said, another benefit of the Investigative Complaint Service Program app is that cases are held online via Zoom Meeting. This is seen as making it easier for reporters to discuss directly with investigators, without being constrained by distance and time. Updates on the latest developments in complaints are also provided to the complainant via WhatsApp app notifications. In addition, reporters can independently monitor the progress status of public complaints directly through the application. “This service is not only an application, but is also supported by a representative service room and very competent officers. The complaint service officers have special expertise in the field of investigation and investigative experience and are equipped with oratorical skills,” explained Boy. People who wish to report their complaints can contact the WhatsApp service at 0812-1889-9191 or come directly to the Investigative Complaint Service Consultancy Room on the 1st floor of the National Police Criminal Investigation Unit Building. (knv/fjp)